Terms and Conditions of use

Refund and Returns

In the unlikely event of goods being supplied incorrectly we are more than happy to replace and refund postage.

All other returns by agreement only. We reserve the right to apply a 15% re-stocking and handling charge on cancellations. All damage or errors must be notified in writing within 7 days of receipt. Goods must be in saleable condition and in original packaging. Refunds will be limited to the invoiced value of the goods. We will not be liable for any consequential damage or loss. All warranty claims must be accompanied by proof of purchase. All goods will remain the property of the supplier until paid for in full.

3 year electronic parts guarantee on all our new Petsafe products. After first 12 months warranty a labour charge may be incurred on parts covered under warranty. Warranty is valid from original purchase date of the product. 

Where goods are returned for inspection and found to be fully functional a labour charge will be incurred, plus cost of returning the goods to customer.

Guarantee only valid on electrical parts. Cover is limited to electronic failure. Guarantee does not cover physical damage, water damage, or damage due to product being mishandled. Straps, insulators, probes and batteries are not covered under the terms of the warranty.

New Innotek Systems include a 12 month guarantee for electronic failure. Guarantee does not cover physical damage, water damage, or damage due to product being mishandled. 

Customer must provide proof of purchase. Warranty is non transferable.

We reserve the right to request photo ID in order to verify customer details.

Privacy Policy

We respect the privacy of our customers. We do not share customer information with third parties. Our full Privacy Policy can be found here.

Shipping Policy

We endeavor to dispatch all goods on same or next working day. Delivery is normally within 1-7 working days depending on goods and carriage method selected. For deliveries outside UK and Ireland, do not order online, please contact us . We pride ourselves in maintaining ample stock levels. In the unlikely event of an item being out of stock we will contact you with an estimated delivery time and to confirm if you wish to proceed.

Please note that these terms and conditions do not affect your statutory rights


Currency : EUR
August 21, 2018

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Phone:R.O.I: 1800 805 151 - FREEPHONE: (NI/UK) 0800 988 0499

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